In an ever-changing world, employees face a multitude of challenges – from managing tight deadlines at work to balancing family responsibilities, coping with stress (including financial stress), and dealing with unexpected life events. These issues can take their toll on mental health. For employers, this means increased absenteeism, reduced engagement, reduced productivity, and increased turnover – all of which impact an organisation’s success.
86% believe their employer has responsibility for their health and wellbeing, with two-thirds (62%) saying wellbeing support provided makes them less likely to want to move elsewhere.
Source: World Health Organization
This is where an Employee Assistance Programme (EAP) becomes an invaluable resource.
EAP is more than just an employee benefit; it is a lifeline that connects employees with professional support and resources to cope with life’s challenges effectively. EAP is professional support for employees and their family members who are struggling in their day-to-day lives, both professionally and personally.
For employers, implementing an EAP is a step towards supporting a healthier, happier and more resilient organisation. It’s not just about solving problems when they arise; it’s about creating a culture of care where employees feel valued and supported.
EAP24 standards
Comprehensiveness
- various scopes of support: individual support, psychological first aid, myeap platform and webinars
- various types of support: psychological, parental, managerial and legal-financial support
- support for organizations, e.g. critical incidents
Accessibility
- hotline available 24/7 various support channels: telephone, video, e-mail and stationary
- various forms of arranging meetings (form, chat, calendar, telephone)
- support in Polish, English and Ukrainian
- program available to all employees
Security
- confidentiality and anonymity towards the employer
- all data is stored in compliance with the highest security standards (ISO certified IT system)
Professionalism
- psychological support provided by psychologists
- managerial support provided by people with many years of business experience
- legal support provided by legal advisers
- financial support provided by financial experts
How EAP works in 5 points
24/7 helpline
always at your employees’ disposal
Individual consultations with specialist
phone or video call (50 min.)
myEAP24 platform
online knowledge base full of articles, recordings, specialist literature
Educational webinars
online meetings with experts on psychological, managerial, HR, parenting, legal and financial topics
Calendar, chat, form
for arranging online consultations
Why EAP?
Benefits for HR
· Help in difficult situations – HR receives fast, confidential and anonymous help for people affected by situations such as mobbing, harassment, discrimination.
· HR work optimization – EAP takes responsibility for solving personal and professional problems reported by employees, freeing HR time for strategic initiatives in the company.
· Ongoing employee support – HR gains access to professional resources and support services for employees, thus reducing the risk of improper conduct in situations that are beyond HR’s responsibility.
· Building the company’s organizational culture – EAP can be used to promote a culture of respect and well-being throughout the organization.
· Building employee mental health capital – ongoing education through webinars, an accessible knowledge base and individual consultations is prevention and prevention in the field of employee mental health.
· Data-based reports – reliable knowledge from the EAP provider helps identify trends in matters related to well-being in the workplace.
Benefits for the employee
· 24/7/365 helpline – employees can get help at any time, the service is always available when support is most needed (difficult situations, crisis).
· EAP as an impartial source of support guarantees confidentiality and anonymity of conversations (i.e. the employer will not learn personal details or personal data of employees using the service).
· EAP is 100% financed by the employer.
· A wide range of support (psychological, parental, managerial and legal-financial) allows for effective problem solving in private and professional life.
· Easy access to specialists (psychologists, therapists, coaches, consultants, lawyers, financial experts) ensures quick and professional support when the employee needs it.
· The myEAP24 platform provides full 24/7 access to education and personal development.
Benefits for managers
· Constant support in team management and employee development in such matters as: conflict resolution, team cooperation or building commitment.
· Reduced personal burden and responsibility for the difficulties experienced by employees by encouraging employees to use the help of EAP specialists.
· Access to educational webinars and consultations with coaches improves managers’ skills in dealing with crisis situations.
· myEAP24 platform – provides constant 24/7 access to knowledge and inspiration needed in everyday work with teams
Benefits for employers
Increased productivity – more engaged and attentive employees achieve better results at work.
· Reduced absenteeism – early intervention prevents the impact of personal problems on attendance and work efficiency.
· Modern benefit – a response to current employee needs, building a supportive culture in the workplace.
· Stronger employer brand – EAP service in an international standard, takes care of employee well-being, focusing on effective and quick problem solving.
· Immediate support – help and support in crisis situations and unforeseen circumstances in the workplace.
How we implement the EAP Program in the organization
Schedule demo
Schedule a demo of the myEAP platform and learn how we can support your employees
We set a schedule
After signing the agreement, we set a schedule for implementing the program in your organization
We provide materials
We provide implementation materials, configure access to the platform and schedule a dedicated introductory webinar
You can use it !
Employees use the myEAP platform and specialist support within the EAP Employee Support Program
What areas are affected by EAP?
Beyond EAP
EAP24 does not limit itself to providing access to individual consultations with specialists, which are a key element of support. We create an integrated support system that responds to the diverse needs of employees and organizations.
Contact form
If you need support from EAP24, please use the contact information provided by your employer.
