FAQ2020-11-15T13:13:04+00:00

CZĘSTO ZADAWANE PYTANIA

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Is the EAP available only for selected employees?2020-11-15T13:45:07+00:00

The way EAP services are provided and thus the cost estimation of EAPs assumes the participation of all company employees (as well as members of their immediate family).

Can the EAP only operate on specific days and at specific times?2020-11-15T13:44:58+00:00

The standard of the support provided assumes its easy availability, i.e. from 8 a.m. to midnight, 7 days a week, 365 days a year.

What does it mean that the EAP support is not only for the employee, but also for people from their immediate family?2020-11-15T13:44:51+00:00

The helpline, the EAP portal (including webinars) can be used by both employees and members of their immediate family (husband/wife, partner, children over 16 y.o.a.).

Can the employer find out about the problems of an employee using the EAP?2020-11-15T13:44:50+00:00

No, EAPs ensure confidentiality, anonymity and impartiality of the support provided.

How does the EAP Helpline differ from other helplines?2020-11-15T13:44:41+00:00

The main assumption of the EAP Helpline is easy accessibility, adequate to the number of EAP participants, as well as professionalism and experience of telephone consultants (psychologists, therapists, coaches).

Who works on the EAP helpline?2020-11-15T13:44:34+00:00

Psychologists, therapists, coaches with professional psychological background and experience in working with clients over the phone.

No, EAPs ensure confidentiality, anonymity and impartiality of the support provided.2020-11-15T13:44:29+00:00

Yes, it requires an individual appointment.

Can you talk to an EAP consultant via skype?2020-11-15T13:44:22+00:00

Yes, it requires an individual appointment.

How many psychotherapy sessions are available under the EAP?2020-11-15T13:44:17+00:00

This depends on the terms of the EAP contract.

What if it turns out that more psychotherapy sessions are needed?2020-11-15T13:44:07+00:00

Sessions can be continued individually outside the EAP.

What if you need the help of a specialist such as a psychiatrist?2020-11-15T13:44:01+00:00

We inform you about the need for specialist assistance in relation to your problem and we also provide support to make it easier for the interlocutor to arrange an appointment with a specialist such as a psychiatrist.

Do you offer psychological support in situations of redundancy?2020-11-15T13:43:54+00:00

Yes. The scope of support is governed by the contract.

Do you offer support when an accident occurs on company premises?2020-11-15T13:43:50+00:00

Yes. The scope of support is governed by the contract.

Do you offer support in situations of mobbing in the workplace?2020-11-15T13:43:36+00:00

Yes. The scope of support is governed by the contract.

Do you offer support in situations of harassment in the workplace?2020-11-15T13:43:30+00:00

Yes. The scope of support is governed by the contract.

How is the EAP charged for?2020-11-15T13:40:40+00:00

Monthly subscription.

Is there an option of psychological support charged according to the number of consultations carried out?2020-11-15T13:40:54+00:00

Yes – then it is not the EAP, but the purchase of a package of various psychological consultations.

Please contact us to find out more about the EAP.2020-11-15T13:41:08+00:00

You can also make inquiries via our contact form.

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